Saturday, June 30, 2007

If You're a Business User...You May Not Like Apple Right Now

And no, I'm not obsessed with this new iGadget that happens to be a phone this time around. Well, maybe a little.

Turns out that there's a catch for business users, per CNN Money.

"Apparently, if you ever had a corporate discount on your account or if you were ported from Cingular to AT&T after the merger, your account ends up with a "business code" on it. After spending another 30 minutes on the phone with AT&T and Apple - and sending a nasty note to Apple tech support - you get a courtesy response: "We realize that this is not a business phone and are working diligently to fix the known problem." Which apparently takes a full 24 to 72 hours to fix.

"Upon reading the fine print further and wading through some legalese, it turns out that if you are a CRU (Corporate Responsibility User - someone who uses their phone primarily for business and a company pays for it) or a SLB (Split Liability Billing User - someone whose employer is responsible for part, but not all of the wireless bill) you have roughly 3 options:

1. Sign up for a new "consumer line" phone and get a completely new phone number (Now, correct me if I am wrong here, but doesn't that defeat the whole purpose of the iPhone?)

2. Activate the phone and then associate it with your company, but lose any discount you might usually get.

3. Return the darn thing."

So, if you fall into any of those categories and you bought an iPhone, you're probably more annoyed than enamored with your new toy right now. On the bright side, it comes in a pretty box, no?